Refund policy

Returns, Refunds & Replacement Policy

Last updated: June 2026

At Gigani Masala Mills, we want you to enjoy every product you order. Since our products are food items, spices, mixes and ready-to-eat meals, we follow hygiene and food-safety practices that do not allow us to accept general returns once an order has been delivered.

However, if you receive a wrong, damaged, leaking, missing or defective product, we will make it right.

Reporting an Issue

Please check your order upon delivery.

If you receive a wrong item, damaged product, missing item, leaking pouch, broken seal, swollen ready-to-eat pouch, expired product, or any other issue, please contact us within 48 hours of delivery.

You can raise a request by email:

Email: giganimasalamills@gmail.com

To help us resolve your concern quickly, please share clear photos or videos of:

- The outer parcel and shipping label

- The affected product

- The packaging or pouch

- The issue you have noticed

We strongly recommend recording an unboxing video, especially if the parcel appears damaged, tampered with, incomplete or incorrect. This helps us verify and resolve claims faster.

Requests raised through other channels may not be considered.

Eligible Cases for Refund or Replacement

We may offer a replacement, refund, or another suitable resolution if:

- You received the wrong product

- A product is missing from your order

- The product was damaged during transit

- A spice pouch, jar, box or ready-to-eat pouch is torn, leaking, punctured or broken

- A ready-to-eat pouch is swollen, damaged or has a broken seal

- You received an expired product

- The product has a genuine manufacturing or quality issue

Each request is reviewed based on the photos, videos, batch details and other information shared with us.

For approved cases caused by Gigani Masala Mills or our delivery partner, we will bear the applicable replacement or refund cost.

Non-Returnable Items

Because our products are consumable food items, we cannot accept returns, exchanges or refunds in the following cases:

- Product is opened, used or partially consumed

- Product was stored improperly after delivery

- Return request is raised after 48 hours of delivery

- The product does not match personal taste, spice preference, aroma or texture expectations

- Product is purchased during a special clearance, final-sale or non-returnable offer, where clearly mentioned at the time of purchase

- Gift cards, if applicable

Taste and cooking results can vary depending on individual preference, ingredients used, cooking method, water quality, storage conditions and spice tolerance. However, genuine quality concerns will always be reviewed fairly.

Replacement Policy

Where a replacement is approved, we will arrange it based on product availability.

If the same product is unavailable, we may offer:

- A suitable replacement product

- Store credit

- A refund, where applicable

We may not always require the affected product to be returned. If a return is required, we will share the instructions separately. Products sent back without prior approval may not be accepted.

Cancellations

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

If a shipped prepaid order is refused, returned due to an incorrect address, customer unavailability, repeated delivery failure, or any reason not caused by Gigani Masala Mills, the refund will be processed only after the parcel is returned to us.

In such cases, the following actual logistics charges will be deducted from the refund:

- Forward shipping charge paid to send the parcel

- Return-to-origin or reverse shipping charge paid to bring the parcel back

These charges are paid to our courier partners and are not retained as profit by Gigani Masala Mills.

If the remaining refundable amount is lower than the courier charges, no refund may be applicable.

COD Orders

Please place Cash on Delivery orders only when you are reasonably sure you will be available to accept them.

Repeated refusal, non-acceptance, incorrect address details or failed delivery attempts may result in COD being restricted for future orders.

Refund Timeline

Once your refund is approved, it will be processed to the original payment method within 5–7 working days.

Banks, card issuers and payment gateways may take additional time to reflect the refund in your account.

For any refund, replacement or order-related concern, contact us at:

Gigani Masala Mills

143, Nishanpada Road, Dongri, Mumbai – 400009

Email: giganimasalamills@gmail.com